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It is a fact that rapid advances have taken place in the field of telecommunications and today there are many sophisticated systems with many standards as well as advanced features. But of all the various features available, one of the most valuable is ‘call forwarding’. Due to the forwarding feature, business owners can be in constant contact with their employees and, most importantly, no customer calls are missed.

Call forwarding, simply put, is a facility whereby an incoming phone call is routed to any other predetermined point. This point can be any other extension located in the same business premises or some other landline number located outside, or even a cell phone. So, the main advantage of this feature is that it ensures that no calls are missed, even if the recipient is not available where your phone number is.

Some of the most important features of the ‘call forwarding’ feature are:

• Allows calls to be routed to multiple phones simultaneously or in sequential order until the call is answered at some point.
• You can enjoy 800 free call forwarding benefits call forwarding. You can get a toll free number and redirect your calls to any phone, anytime, anywhere.
• The long distance and international call promotion service has distinct benefits. You have the option to select a number in a country other than where you are located and have callers routed to your local phone.
• Given the ability to route incoming calls even outside business hours and forward them to a call center – this can often result in a sale that could otherwise be lost.

Portability is a key benefit of the ‘call promotion’ feature and therefore the employee of a business organization can travel without losing communication capabilities.

The two most commonly used types of forwarding features are call variable and busy/no answer call promotion.

The Call Forwarding Variable feature will produce a half ring each time a call is forwarded – to keep you informed that a call is being forwarded. But the fact is, you cannot answer your cell phone call during this type of promotion.

The Busy/No Answer Call Forward feature will allow all incoming calls to be transferred immediately when all your lines are busy or after a predetermined number of rings.

However, be aware that the phone line routed to another landline or cell phone is billed as if a call were being made. This means that long-distance charges will apply if the number to which the lines are forwarded is a long-distance number.

However, the promotion of remote calls is predominantly used by companies as a marketing tool and as such, even if you incur additional charges, the expenses will be more than justified.

The call forwarding feature gives you flexibility in how, when and where you want incoming calls to be answered. With advanced forwarding such as daytime routing, calls can be routed to different phones at different times throughout the day and night.

By Adam

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